Traditional PBX systems often require on-site maintenance that can be costly and only get worse as your company grows. Additionally, if your PBX system goes down, your entire company’s communication system fails. With a hosted cloud-based system all the maintenance and network monitoring is done by Reachify. Also, we have multiple hosting data centers that allows for multiple fail-over redundancies, so even if one fails: you won’t notice a thing.
We offer month-to-month pricing with no contract and you may cancel at any time. However, we think you’ll love Reachify so much that we also offer annual pricing plans at discounted rates.
We accept all major credit cards and your account will be billed on a monthly basis. If you are interested in starting an annual plan, contact our sales team at [email protected].
You can place international calls using Reachify.
Reachify will become your total phone company. We can install new, pre-provisioned VoIP SIP phones, or you may keep your current VoIP SIP phones if you’d like.
You have the option of not including the business phone component as a part of Reachify. However, to maximize functionality we recommend using the business phone system.
While we have many features that act like a CRM, we place a larger focus on your internal team communication and customer interactions. In some cases, Reachify integrates with your CRM platform to help you get the best out of both platforms.
Reachify allows you to secure any message you may be sending internally or externally. The messages are encrypted both in transit, and at rest. If a message is encrypted, the receiver will be given a key to unlock the message so that only they may have access.
The Reachify implementation team can configure and install your VoIP system. If your company has an IT team you work with and trust, we can also partner with them.
Reachify aims to not to disrupt any of your business activities. In order to do so, we provision your phones from our offices and typically switch your service over during a time that is outside of normal business hours.
Generally, we are able to port or transfer most of our customers’ phone numbers whether they are toll-free numbers or local area code numbers. It is very rare for us to encounter a particular phone number that cannot be ported to our cloud-based VoIP phone system.
Yes. Reachify offers technical training and on-going support, so your staff can utilize the platform to its full ability. Whatever your training needs are, we will be sure to address them and get you up and running.
Yes, because your phone system is hosted in the cloud with multiple data centers, you will still be able to make and accept calls. Your desk phones will likely be down, but you will still be able to operate normally from your mobile devices.
The implementation process will depend on the size of your office and the quality of your network, but we like to keep it below a month—at the very least.
Currently, Reachify offers service to the Southern California region. We will soon offer nationwide service. If you’re a potential customer who wants to be notified when we are available in other markets, please request a Demo and notify our team that you are outside of Southern California.
Our platform works with your current fax machine and fax number. We also offer digital fax options if you’re business is interested in getting away from traditional fax systems.
Reachify operates on Mac and Windows desktops as well as iOS and Android mobile devices.
In general, you will need a router / firewall, PoE or ethernet switch, and a solid internet connection. The setup and configuration is designed to be plug-and-play with automatic provisioning, ready to be used within minutes.
No, not everybody needs an account. Although we do recommend that all employees have access to Reachify.
We are currently HIPAA-compliant and working on several more certifications. Reachify is also qualified for Stage 2 Meaningful Use.
Your customer data is backed-up and secure. Our cloud platform provides multiple fail-over redundancies, too.
Yes, your landline will be enabled to receive text messages.