Missed call automation can help your customers find the help they want even when you can’t get to the phone. During peak hours, when your hands are buried in dough, or even when your business is closed, all calls are still important. With Reachify’s technology, you can rest easy knowing that none of your customers are missed.
Why You Need Missed Call Automation
MYTH: “I already have voicemail. I don’t need anything else.”
While it’s true that voicemail can help capture customers that otherwise might be totally missed, consider these statistics:
of calls are missed by small and mid-sized businesses
(411Locals, 2016)
of callers would prefer to text than leave a voicemail
(Numa, 2020)
hate having to contact a business multiple times for the same reason
(Accenture, 2013)
won’t leave a voicemail because they think they won’t be heard
(Forbes, 2014)
If you don’t check your voicemails until the end of the day, you’re probably missing out on a lot of customers that wanted to order that day but couldn’t … and may not try again. Guests looking to place an order need guidance in minutes, not hours.
If guests find an easy answer to their question without waiting a long time for someone to listen to their voicemail and call them back, you can create loyalty in addition to getting the customer’s business.
Trigger a text.
Text Messages
Trigger a menu on missed calls to help customers. Save otherwise lost orders, catering opportunities, or whatever else you may want to add. For example, “Sorry we missed your call! To place an order online, press 1 now. To contact catering, press 2 now. To leave a voicemail, press 3 now.”
Added Help without Added work.
Online Actions
Even better than knowing your voicemail will save messages for you is knowing your phone system will automatically send customers to where they can find the help they needed. Send callers to your website, online ordering, menu and more to make sure they get what they need, when they need it.
Keep staff on track.
Meal-Time Rush
When you’re surrounded by hungry customers waiting in line for their food, you don’t have time to stop what you’re doing and answer the phone. Reachify’s automated system will answer the phone when you can’t, and will still take care of the needs of callers.
Focus on what's most important.
Keep Attention on Dine-In Guests
We’ve all been there: you’re waiting patiently at a business counter when the phone rings, and the person behind the counter smiles apologetically at you while they answer it. Really? In-person customers should always be helped first. And of course, with Reachify’s help, you don’t have to miss any calls.