Eliminate wasted time looking for customer information in multiple places. Unify virtually all communication channels (voice, text, chat, email, fax, and social) onto a single platform. Keep track of customer requests so your team can stay organized, easily prioritize work, and find solutions faster.
One place. All channels.
Multichannel Support (Voice, Text, Email, Chat, Social) allows you to pull all of your internal and external communication channels into a centrally located inbox. Easily access these messages with our web, desktop and mobile apps.
Collaborate with the team behind the scenes.
Choose an assignee for clear ownership of every conversation so no messages slip through the cracks. Coordinate next steps with in-line comments and @mentions without unnecessary forwards.
Handle messages faster.
Intelligent message routing ensures that customer messages can be immediately connected with the proper point of contact for fast response. Built in templates save time by allowing for one click responses.
Existing System Integration
Reachify puts critical information at your fingertips, allowing you to access the right information at the right time. All customer communication across platforms can be merged in one record.