Communication reimagined and simplified
One modern communication platform to help you engage your customers, collaborate with your team, control your communications, and elevate your business. Whether it’s phone, email, text, chat, fax, or even social media—we support omnichannel office communication like no other. Reachify just ‘gets it.’
Reachify empowers you to engage with your customers like you’ve never thought possible. Have context and history into every interaction on any channel, personalize their experience, and add value to your business. And best of all: Allow your customers to communicate with you in any way they want, and talk with them anywhere you are.
- Customizeable contact hub
- Personalized notification options
- Omni-channel inbox
- Contextual caller ID
- Secure, encrypted communication
Collaborate with your internal team in a new, modern way that gives your coworkers and staff members greater clarity and more a-ha! moments. Reachify does this by giving your team the ability to work together to streamline your business so you can: save time, accomplish more, and prevent important details from slipping through the cracks—this all helps you create an office environment that just works better together.
- Team chat
- Chat groups
- Private messaging
- File sharing
- Conference calls
- Workspaces to manage projects and tasks
Completely customize your business’ communications systems as you design your own routing flows, IVR menus, keyword auto-responders, time-of-day routing—and much more. Never feel like you’re unable to control the way your business communicates. Now the power to build it your way is all in your hands.
- Plug-and-play setup
- Intelligent communication routing
- Manage multiple office locations or departments
- After-hours call routing
Gain insights into your business that put you back in control. Administrators can uncover actionable analytics on voice and messaging usage by person, department or location. Employees also gain a simple, visual way to view their own communication patterns. Reachify Elevate gives you the knowledge and power to make more enlightened decisions to streamline your processes and grow your business.
- Reporting and analytics
- Response-time analysis
- Complete communication history logs
- Insights and discovery capabilities
- Churn prevention
Reachify First Responder™
First Responder is a direct technical support system that allows Reachify to deliver world-class customer service. This powerful little device reduces your wait-time for tech assistance, cuts downtime, and eliminates phone service emergencies. Once the First Responder is connected to your network, and powered on, the user can leave it to be used by our remote technicians.
- Support staff with an encrypted and secure tunnel to each client office
- Quick access to configure, service and monitor any Reachify-enabled VOIP phones
- Reachify’s U.S.-based technicians are ready and on-call for any service emergency 24/7.