Total Calls
Automation Events
Answered Calls
Unanswered Calls
Longest Wait Time
Average Wait Time
Call reporting is important to any business. You will get insights into key performance statistics like missed calls, wait times, online ordering options, and more. Take the guesswork out and manage your business with optimal efficiency.
Know your calls when they happen, and breakdown the history by user to see how many calls each of your employees or offices are making.
Seeing trends in your business is key. Noticing that more people are making online reservations or asking for driving directions helps you understand what your callers need most, and allow you to adjust your workflow to help them faster.