Engage with your customers when you're not there.
Missed call automation can help your customers find the help they want even when you can’t get to the phone. During peak hours, when your hands are buried in dough, or even when your business is closed, all calls are still important. With Reachify’s technology, you can rest easy knowing that none of your customers are missed.
Why You Need Missed Call Automation
Why voicemail isn't enough.
62% of calls are missed by small and mid-sized businesses.
80% of callers would prefer to text than leave a voicemail.
91% of customers hate calling multiple times for the same reason.
80% of callers won’t leave a voicemail worried that it wont be heard.
Missed Call Menus
Prevent Missed Revenue.
Every phone call is potential revenue for your business. Roughly 85% of the people whose calls you miss don’t call back. That means you’ve lost whatever revenue you might have gotten forever. Self-serve menus allow callers to request text messages, order online, and so much more.
SMS Messaging
Trigger a Text Message.
Trigger a menu on missed calls to help customers. Save otherwise lost orders, catering opportunities, or whatever else you may want to add. For example, “Sorry we missed your call! To place an order online, press 1 now. To contact catering, press 2 now. To leave a voicemail, press 3 now.”
Online Actions
Added Help Without Added Work.
Even better than knowing your voicemail will save messages for you is knowing your phone system will automatically send customers to where they can find the help they needed. Send callers to your website, online ordering, menu and more to make sure they get what they need, when they need it.
Meal-Time Rush
Keep Staff on Track.
When you’re surrounded by hungry customers waiting in line for their food, you don’t have time to stop what you’re doing and answer the phone. Reachify’s automated system will answer the phone when you can’t, and will still take care of the needs of callers.
Tend to Dine-In Guests
Focus on What's Most Important.
We’ve all been there: you’re waiting patiently at a business counter when the phone rings, and the person behind the counter smiles apologetically at you while they answer it. Really? In-person customers should always be helped first. And of course, with Reachify’s help, you don’t have to miss any calls.
Voicemails
Capture Recorded Messages.
On every customer voicemail left for your business, automatically send a text message to the phone number to begin a text message conversation with that customer.
Promotions
Engage More Customers
Offers and promotions are a great way to make sure your customers return to your business. When a customer calls in, allow customers to receive text message promotions right from your phone menu with one click of their dial pad.
Driving Directions
Stop the Busy Work.
Keeping your employees efficient is key to any business. Our automation allows you to stop the “how do I get to your location?” calls with a driving directions text message option built right into your call flow so customers can get what they need without any human intervention.
Need Help?
We’re here to help and answer any questions you might have. We look forward to hearing from you.