Does everyone in my company need an account?

No, not everybody needs an account. Although we do recommend that all employees have access to Reachify.

How many users can I have in my team?

Reachify scales with your business and has the capability for unlimited team members.

How do I sign up for Reachify?

Start by scheduling a free demo and get access to the Reachify platform!

Can I SMS enable my office number?

Yes, your office number can be enabled for SMS.

What compliance certificates does Reachify have?

We are currently HIPAA-compliant and working on several more certifications. Reachify is also qualified for Stage 2 Meaningful Use.

I have a small team, can we still use Reachify?

Reachify is built to scale with your company. The system works with small and large teams who have a desire to revolutionize the way they communicate as a company and with their customer base.

Do I have to download Reachify?

Reachify is accessible on your laptop as a web and desktop application. Reachify is also available on your mobile device via your phone’s app store.

How do you support your customers?

Reachify offers technical training and on-going support, so your staff can utilize the platform to its full ability. Whatever your training needs are, we will be sure to address them and get you up and running.

Can you give me a demo?

Yes! Please contact us by click the “Schedule A Demo” at the top of this page, and we’ll be happy to give you a complete demo of our product.

Who was Reachify built for?

Reachify was built for any size company looking to create better customer experiences and a more collaborative, efficient workplace.

Can I compose a fax within Reachify?

Yes, you can compose a fax from within the Reachify application. We support eFax as well as traditional faxing.

How does internal chat work?

You have the ability to message an individual or group within your company.  To access this feature, click on the chat bubble icon on the very left hand side of the dock within the Reachify app.

Where can I change my online status?

You can select between a variety of online statuses within the Reachify app. In order to change your status, click on the user avatar in the bottom left hand corer of the navigation bar. Then select your desired status from the selected list above.

How do I change my password?

You can change your password by selecting the user avatar in the bottom left hand corner of the menu and then selecting personal settings. Then navigate to the profile tab, then towards the bottom you will find the ‘change password’ section.

Am I locked into a contract?

Reachify offers month-to-month or annual contracts. Pricing may vary depending on contract type. Please see our pricing page for more details.

What forms of payment do you accept?

We accept all major credit cards. You will be billed on a monthly basis.

When does my billing cycle begin?

Your billing cycle will begin upon complete of the onboarding process.

How do I check my voicemail at my desk?

There are 2 ways to check your voicemail. 1: we recommend that you use the Reachify web application to view your incoming voicemails. From there you will be able to manage your voicemails and see a transcription of your message. 2: You can check your voicemails from the phone itself in the same way you are used to.

How do I connect my VoIP phone?

Great question! If you have purchased your phone through Reachify it has come preconfigured for you and all you need to do is plug it in using an ethernet cable and power adapter if necessary. If you want to use an existing VoIP phone, please contact our support team at [email protected] and our team will be happy to assist you in setting up your VoIP phone.

Do you support dedicated fax machines?

We sure do! To use an analog fax machine with a VoIP system, you will need to purchase an ATA device. This will allow you to connect your analog fax machine to the internet.

How do I order more VoIP phones?

If you would like to order more VoIP phones from Reachify, please contact us at [email protected] and a representative will reach out to you.

Is the mobile app just as powerful?

Absolutely! We designed the system to be mobile friendly and fully accessible so you can be in contact with your team and customers while on the go.

How do I get updates to my phone?

To receive updates to the Reachify mobile app, please visit the iOS app store or the Google Play store.

Where do I go to download the app?

To initially download the Reachify mobile app, go to either the iOS app store or the Google Play store.

Does it work on iPhone and Android?

Yes our mobile app works on both iPhone and Android.

Who has access to the mobile app?

Anyone with a Reachify user account will have access to the mobile app. It is completely free!

What is the future of the company?

Just like you, Reachify is a growing and developing business. We are constantly looking for new ways to improve our workflow and team so that you can have the best online experience ever!

Where are you based out of?

We are based out of sunny San Diego, California.

Are you guys hiring?

Please view our Careers page for job listings.

How many people work there?

The size of our team is constantly changing as we acquire new talent. Currently, we have around a dozen employees. If you would like to be a part of the process, check out our Careers page.

When was Reachify founded?

Reachify is a relatively new company founded in 2016 in effort to solve the communication crises we are all experiencing in the modern age of connectivity.

Where can I report a bug that I found?

You can report a bug using our support line at [email protected] – we appreciate all the feedback our customers can provide to ensure we have a better operating experience for everyone.

We are experiencing dropped calls.

We are sorry to hear that. First, “power-cycle” your VoIP phone by unplugging it and plugging it back in. Additionally, please ensure your internet connection is not disrupted or suffering from reduced speeds. If the problem persists, please contact us at [email protected]

Why are my calls going straight to voicemail?

Calls going straight to voicemail could be because of several reasons. Please ensure that you have your phone ringer turned up to an audible level. If that is not the issue, please ensure that it is not “after hours” as your calls may be routed away from the normal call routes. If you are still experiencing issues, please contact us at [email protected] and we’ll be happy to assist you.

My phone is no longer handling calls correctly.

We are sorry to hear that. Please start by performing a “power cycle” on the effected phone by first unplugging it and then plugging it back in. If the problem persists, please contact our support team at [email protected]

My call quality is poor, how can I improve this?

We are sorry to hear that. First, “power-cycle” your VoIP phone by unplugging it and plugging it back in. Additionally, please ensure your internet connection is not disrupted or suffering from reduced speeds. If the problem persists, please contact us at [email protected]

Please visit this page for a Polycom phone training video