HOW CAN WE HELP?

Billing & Pricing Details

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  • Am I locked into a contract?

    No. Unlike most service providers, Reachify doesn’t require that you lock into a contract.

  • What forms of payment do you accept?

    We accept all major credit cards as well as ACH bank transfers. You will be billed on a monthly basis.

  • When does my billing cycle begin?

    Your bill will be prorated and then you will be billed on the first of each month thereafter.

  • How much does Reachify cost?

    Check out our Pricing page for the latest prices for application access and data usage.

  • What happens when my trial period expires?

    We will begin automatic billing for your account.

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Getting Started & Onboarding

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  • Do you have training videos?

    Yes, we have videos available to walk you through each step of the product. YouTube Channel

  • Does everyone in my company need an account?

    No, not everybody needs an account. Although we do recommend that all employees have access to Reachify.

  • How many users can I have in my team?

    Reachify scales with your business and has the capability for unlimited team members.

  • What information do I need to start?

    It is very easy to get started, go to our Free Trial page to find out how.

  • How do I sign up for Reachify?

    Start by signing up for a Free Trial and get access to the Reachify platform immediately!

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Hardware Setup

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  • Can I SMS enable my office number?

    Yes, your office number can be enabled for SMS.

  • How do I check my voicemail at my desk?

    There are 2 ways to check your voicemail. 1: we recommend that you use the Reachify web application to view your incoming voicemails. From there you will be able to manage your voicemails and see a transcription of your message. 2: You can check your voicemails from the phone itself in the same way you are used to.

  • How do I connect my VoIP phone?

    Great question! If you have purchased your phone through Reachify it has come preconfigured for you and all you need to do is plug it in using an ethernet cable and power adapter if necessary. If you want to use an existing VoIP phone, please contact our support team at [email protected] and our IT team will be happy to assist you in setting up your VoIP phone.

  • Do you support dedicated fax machines?

    We sure can! Due to the nature of using an analog fax machine with a VoIP system, you will need to purchase an ATA device. This will allow you to connect your analog fax machine to the internet. Analog faxes will be billed by a per minute basis. (How long it takes to send / receive pages.)

  • How do I order more VoIP phones?

    If you would like to order more VoIP phones from Reachify, please contact us at [email protected] and a representative will reach out to you.

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Mobile App

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  • Is the mobile app just as powerful?

    Absolutely! We designed the system to be mobile friendly and fully accessible so you can be in contact with your team and customers while on the go.

  • How do I get updates to my phone?

    To receive updates to the Reachify mobile app, please visit the iOS app store or the Google Play store.

  • Where do I go to download the app?

    To initially download the Reachify mobile app, go to either the iOS app store or the Google Play store.

  • Does it work on iPhone and Android?

    Yes our mobile app works on both iPhone and Android.

  • Who has access to the mobile app?

    Anyone with a Reachify user account will have access to the mobile app. It is completely free!

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Reachify Basics

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  • What compliance certificates does Reachify have?

    We are currently HIPAA-compliant and working on several more certifications. Reachify is also qualified for Stage 2 Meaningful Use.

  • I have a small team, can we still use Reachify?

    Reachify is built to scale with your company. The system works with small and large teams who have a desire to revolutionize the way they communicate as a company and with their customer base.

  • Do I have to download Reachify?

    Reachify is accessible as a web application from your laptop and mobile device.

  • Can I have a free trial?

    Absolutely! Just click the “Get a Free Trial” button on the home page here to start the process.

  • Is Reachify expensive to use?

    Reachify offers competitive data rates and only charges you for the number of team members signed up to use the system. Check out the Pricing page for more details.

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Team & Careers

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  • What is the future of the company?

    Just like you, Reachify is a growing and developing business. We are constantly looking for new ways to improve our workflow and team so that you can have the best online experience ever!

  • Where are you based out of?

    We are based out of sunny San Diego, California.

  • Are you guys hiring?

    Please view our Careers page for job listings.

  • How many people work there?

    The size of our team is constantly changing as we acquire new talent. Currently, we have around a dozen employees. If you would like to be a part of the process, check out our Careers page.

  • When was Reachify founded?

    Reachify is a relatively new company founded in 2016 in effort to solve the communication crises we are all experiencing in the modern age of connectivity.

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Troubleshooting

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  • Where can I report a bug that I found?

    You can report a bug using our support line at [email protected] – we appreciate all the feedback our customers can provide to ensure we have a better operating experience for everyone.

  • We are experiencing dropped calls.

    We are sorry to hear that. First, “power-cycle” your VoIP phone by unplugging it and plugging it back in. Additionally, please ensure your internet connection is not disrupted or suffering from reduced speeds. If the problem persists, please contact us at [email protected]

  • Why are my calls going straight to voicemail?

    Calls going straight to voicemail could be because of several reasons. Please ensure that you have your phone ringer turned up to an audible level. If that is not the issue, please ensure that it is not “after hours” as your calls may be routed away from the normal call routes. If you are still experiencing issues, please contact us at [email protected] and we’ll be happy to assist you.

  • My phone is no longer handling calls correctly.

    We are sorry to hear that. Please start by performing a “power cycle” on the effected phone by first unplugging it and then plugging it back in. If the problem persists, please contact our support team at [email protected]

  • My call quality is poor, how can I improve this?

    We are sorry to hear that. First, “power-cycle” your VoIP phone by unplugging it and plugging it back in. Additionally, please ensure your internet connection is not disrupted or suffering from reduced speeds. If the problem persists, please contact us at [email protected]

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Using the Reachify App

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  • Can I compose a fax within Reachify?

    Yes, you can compose a fax from within the inbox. Select the composer icon from the inbox view. You will now see a screen with 4 possible ways of communication. Select the Fax icon to bring up the fax dialog composer box.

  • How does internal messaging work?

    You have the ability to message an individual or group within your company. You can also have hidden internal messaging directly within a customer communication thread. To access this feature, click on the chat bubble icon on the very left hand side of the dock within the Reachify app.

  • How can I send a SMS message?

    You can respond to an SMS message directly from your phone, or you can initiate an outbound SMS from within the Reachify inbox.

  • Where can I change my online status?

    You can select between a variety of online statuses within the Reachify app. In order to change your status, click on the user avatar in the bottom left hand corer of the navigation bar. Then select your desired status from the selected list above.

  • How do I change my password?

    You can change your password by selecting the user avatar in the bottom left hand corner of the menu and then selecting personal settings. Then navigate to the profile tab, then towards the bottom you will find the ‘change password’ section.

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Looking for additional support?

Visit our knowledge base and get all the answers you need

Reachify Training Demo Video Series 1.0

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    Connect better with your customers