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Troubleshooting Your Yealink Phone

For trouble with outbound calls:

If you are having issues making outbound calls or the phone is not connecting. Please follow the below instructions to manually reboot your phone.

1. Unplug the Yealink W56H Handset Base from a power connection.
2. Pick up the Yealink W56H Handset itself, hold the red phone icon (reject call button) on the phone until the handset powers off. Do not put the phone back on the base station yet.
3. Unplug the Yealink W60B Internet Base from power and internet, we should now have all 3 green lights off.
4. Plug the Yealink W60B Internet Base into power and wait for the Power Connection light to turn solid green.
5. Plug the Yealink W60B Internet Base directly to an internet connection with the chord provided. Please ensure it is in the correct port on your Internet Router/Modem. Wait for the Internet Connection light to turn solid green. If it does not, please check your ports again. If it still does not turn solid green. See below advanced tips.
6. Plug your Yealink W56H Handset Base into power.
7. Place your Yealink W56H Handset onto the Yealink W56H Handset Base. The Handset should then begin to connect to the Internet Base.
8. Check the Internet Base as now all 3 green lights should be solid green.

Advanced Tips:
– Yealink W60B Internet Base will not connect to Internet or the Internet Connection light is not solid green. Follow the above steps, if they do not work, you will need to contact your Internet Service Provider and ensure there are no firewalls or security settings preventing VoIP Traffic from being used on your Internet Network. For further guidance in this, please contact Reachify Support.


For trouble with inbound calls:

Please contact Reachify support here.