Release Notes

Find out what we’re up to

1.14.0 Web/Desktop

October 4, 2021

Features

  • Improved call analytics. The Automation section now shows all call deflection analytics. Unanswered calls shows missed calls, calls thats ended with an automation event, forwarded calls, and calls that ended in the menu
  • Added business admin role for access to specific areas in Team Settings
  • Added dark mode to web & desktop apps

Bug Fixes

  • Fixed Forgot Password button not being able to be clicked on login page
  • Fixed issue with overlapping back/settings button on the phone
  • Fixed issue where dragging multiple files to upload would upload each file twice
  • Fixed issue with white space html text showing when sent on end of sentences
  • Fixed Missed Call automation sending if a Call Deflection automation is sent already
  • Fixed issue where internal message/text reply with more than 5 lines sent/received overlaps over other text
  • Fixed issue where download/preview icons would not show with white images
  • Fixed Org Switcher not working
  • Fixed issue where switching between email and fax compose modal windows would not switch properly
  • Fixed issue with time/date on previews
  • Fixed issue with tags being empty in dropdown
  • Fixed issue with snack bar text when email is invalid logging in
  • Fixed issue with fax compose window button moving off screen when more than three files are added and disallowing empty fax messages
  • Fixed issue where downloading files would not open a new tab
  • Fixed issue where clicking Respond Via Secure Chat would include all recipients of a group chat
  • Fixed issue with empty space on contact cards
  • Fixed issue with dropdown when composing and switching between email and sms
  • Fixed issue where a white screen might occur when logging out of Team Settings

1.13.0 Web/2.3.0 Desktop App

July 1, 2021

Features

  • Added Automation analytics to Admin

Bug Fixes

  • Fixes for render Errors occurring in some instances
  • Fixes for web phone recent call history
  • Fixes for Admin
    • Importing external number
    • SMS enabling port orders
    • User editing of greetings and call flow names
    • Naming for automation flows
    • User editing of call flow to new call flow

1.12.3 Web/2.2.3 Desktop App

May 27, 2021

Bug Fixes

  • Performance improvements

1.12.1-1.12.2 Web/2.2.1-2.2.2 Desktop App

April 1, 2021

Bug Fixes

  • Performance improvements

1.12.0 Web/2.2.0 Desktop App

February 23, 2021

Features

  • Added internet connection notification if the application detects a connection issue
  • Added notification to soft phone for registering/deregistered device if internet connection is interrupted

Desktop App/Web 1.11.2

January 13, 2021

Note that all items for 1.11.3 are related to Secure Messaging.

Features

  • Added the Organization name to the text and notification notification to the consumer end user

Bug Fixes

  • Fixed secure messages not updating in real-time
  • Fixed issue where subscribers of the secure message weren’t receiving Org messages
  • Fixed issue where subscribers weren’t showing as members in secure message
  • Fixed issue where name would show as “Unknown” in a secure message thread
  • Fixed issues with snack bar notifications for secure messages
  • Fixed render errors when receiving new secure messages
  • Fixed issues with search in secure messages
  • Fixed issue where notifications weren’t being sent via email to consumer for secure message
  • Fixed issue with Tokens for secure messages and the user that can view the secure messages
  • Removed secure message button from Forms inbox
  • Fixed line spacing not holding when composing and sending a secure message
  • Fixed recent activity timestamps for secure messages
  • Removed mentions for secure messages
  • Removed secure message button from Voicemail inbox
  • Fixed UI issue for with names at the top of a secure message thread
  • Fixed issue where secure message button wasn’t working in email inbox
  • Fixed issue where fax numbers were showing in TO list for secure messages
  • Fixed issue where fields were’n’t auto-populated for contacts for secure messages in threads
  • Removed Pending lifecycle from secure messages
  • Fixed secure message icon not displaying in Recent Interactions of a contact
  • Fixed issue where number was displayed twice in thread when composing a new secure message
  • Fixed issues with Quick Reply and Contact Save for secure messages
  • Fixed issue with members not displaying in subscriber list when the Org has sent a new secure message
  • Fixed issue where Basic user role was not able to view all secure messages
  • Fixed issue where the Create Account First and Last name for secure messages was populating with the phone number
  • Fixed compose secure message option not working when send new message button is selected from Contact card
  • Fixed issue where user can compose and send a new empty secure message

Desktop App/Web 1.11.1

November 12, 2020

Features

  • Added display message delivery failure for SMS
  • Added developer audio functions for soft phone

Desktop App/Web 1.11.0

November 5, 2020

Features

  • Added toggle in personal settings for web phone popup to be turned on/off
  • Added copy and paste functionality of phone numbers into the soft phone
  • Added Blind and Attended phone call transfers
  • Added contact dropdown when dialing a phone number based on stored contacts
  • Added the ability to start a new call while on an existing call

Bug Fixes

  • Fixed recent call history not displaying correct for phone
  • Fixed desktop app taking over screen when call comes in
  • Fixed delay in sounds for web phone
  • Fixed phone not displaying prepend
  • Fixed two audible rings when calling out from the soft phone
  • Fixed issue with organization master automation unresponsive for internal tool
  • Fixed clicking on incoming call push notification on desktop app after the call is disconnected from external participant would cause error to display in call dock
  • Fixed call duration not showing correctly on recent calls section
  • Fixed web phone still ringing when call is declined and on a call
  • Fixed Caller ID not populating from contacts stored
  • Fixed issue where web phone call could not be answered when positioned on screen in specific spot
  • Fixed issue where desktop app would get smaller if maximized and user began a call
  • Fixed issue in Team Settings that the features list would not display in Manage Organization
  • Fixed issue when new Reachify account is created and user is assigned to email/text channel, user would have some threads not appear
  • Fixed issue where Reachify web would not work on Firefox, Safari, Edge and Opera
  • Fixed issue in Personal Settings that extensions would appear even though not assigned to specific user
  • Fixed issue where during an ongoing call, if another call is received and declined, the current call view in the phone changes to the number view
  • Fixed issue where Reject button was not clickable when window was minimized

Web 1.10.3

September 12, 2020

  • Fix for internal integration

Web | Desktop App 1.10.2

July 23, 2020

Features

  • Updated activity notifications to provide more information about the activity
  • Added Search & Notification Anchors to direct you to the position in the conversation of the activity

Bug Fixes

  • Fixed @mention in Direct chat allowing new members not included in the chat
  • Fixed the TO field search when composing a message not returning the correct search list
  • Fixed long strings in messages breaking responsive view
  • Fixed recent call history on for web/mobile phones
  • Fixed issue where user could reply via text message to an extension number
  • Fixed muting a thread on desktop/web still showing unseen count on sidebar
  • Fixed “don’t send invite” on user creation sending invite
  • Fixed prevent auto-logout for [email protected] and masquerade sessions
  • Fixed Reachify support shouldn’t show up in chats
  • Fixed creating two boards in a row uses name of 1st board for the 2nd if the field is blank
  • Fixed removing sms channel requirement for autosuggest on composing sms
  • Fixed muting a thread on mobile still showing unseen count
  • Fixed actual location switching for sms toggle and default to non-sms
  • Fixed SMS message sent not checking length which cut off URLs
  • Fixed failed web hook when attempting to submit HubSpot Form
  • Fixed HubSpot submission form pulling unnecessary data
  • Fixed dual login not kicking other users out
  • Fixed issue with numbers in URL links
  • Fixed the Automation delay not working properly
  • Fixed Organization Master not disabling features on creation
  • Fixed multiple automated SMS messages fired off on single trigger
  • Fixed not being able to delete and existing automation

Web | Desktop App 1.8.8

March 27, 2020

Features

  • Phone numbers on Contact records no longer need ‘SMS’ to be checked in order to send them an SMS

Web | Desktop App 1.8.7

March 25, 2020

Features

  • Added SMS support for short-codes

Web | Desktop App 1.8.1 – 1.8.6

March, 2020

Bug Fixes

  • Various bug fixes related to last major version release (1.8.0)

Web | Desktop App 1.8.0

March 11, 2020

Features

  • Added group functionality for use with lead management
  • Added Unread filter in the toggle filter menu
  • Added ability to edit the initial Live Chat automated message in Admin
  • Added internal tool for controlling features shown to the organization
  • Added Quick Reply. You can now click on an email or phone number to prompt an action.
  • Added multi-select options for threads with Read/Unread actions

Bug Fixes

  • Internal comments on an unassigned thread will no longer assign the user that commented
  • Fixed drag point on the desktop application
  • Disabling a user will now disable their web and mobile devices in the PBX
  • Fixed delete icon not showing in soft phone
  • Fixed fax previews not showing in Desktop application
  • Fixed issue with user not being added to board on @mention
  • Fixed issue with ring tone still ringing when another call come in for soft phone
  • Fixed issue where dual logins do not kick one user  out
  • Fixed issue with internal message composer not showing for subscriber added by @mention
  • Fixed issue with being able to remove a team member after @mention

Web 1.7.32 | Desktop App 1.7.6

January 7, 2020

Features

  • Added group text messaging functionality

Bug Fixes

  • Fixed notifications being sent to disabled users
  • Fixed live chat notification using a phone number
  • Attachment button removed from Live Chat
  • Fixed users from being able to use login credentials to secure messaging to view other messages from a notification link
  • Fixed live chat not working on Firefox
  • Fixed message not being sent from secure message consumer app to Reachify app
  • Fixed recent call history not showing on soft phone
  • Fixed scrolls bars not showing on Firefox and Edge browsers
  • Fixed text messages showing up in the voicemails threads
  • Fixed search when using the dropdown helpers
  • Fixed notifications still showing when logged out of the application
  • Fixed transfer list on soft phone
  • Removed “pending” filter on voicemail inbox
  • Fixed error when trying to compose a new SMS from the contact card view
  • Fixed date range hours along with 1 & 2 day date ranges in analytics
  • Fixed threads not appearing at the top when there is new activity is on the thread

Web 1.7.16 | Desktop App 1.7.4

September 27, 2019

Features

  • Added longer durations for the organization logout setting

Bug Fixes

  • Fixed secure messages user name not displaying properly
  • Fixed issue where user is not able to see sent messages in Secure Messaging
  • Fixed issue with some URL links opening in the application, not the browser
  • Fixed issue where user is not able to send a secure message to multiple recipients
  • Upgrade web sockets
  • Fixed connection issue in secure messaging
  • Fixed new users not be able to create account from notification link for secure messages
  • Fixed issues where files couldn’t be attached when composing secure messages
  • Fixed error when user tries to create a direct message/board
  • Fixed a cursor issue with message composing
  • Fixed issue where users would not receive secure notification links from text messaging for secure messaging
  • Fixed issue where disabled users still showed throughout the application
  • Fixed issue with secure message SMS notification where signup link wouldn’t direct properly
  • Fixed issue with inbound text messages
  • Fixed issue with members being added to groups in added not getting added
  • Fixed issue with fax uploading bar not loading when file added
  • Fixed dropdown component of composers
  • Fixed error when trying to view a conversation of a secure message from a normal email conversation

Web 1.0.160 | Desktop App 1.6.2

May 9, 2019

Features

  • Live Web Chat functionality added
  • Upgraded the design for a more modern feel
  • Upgraded the Admin application for an easier experience
  • Added port validation

Bug Fixes

  • Improvement to our backend to speed up the application
  • Fixed issue with email threads would start new thread in some instances
  • Fixed forgot password redirect
  • Fixed issues with search functionality
  • Fixed issue with soft phone roles
  • Fixed issue where recent calls were not being shown for new organizations
  • Fixed issue when clicking on a contact icon in a thread did not display the contact card
  • Fixed error with email connection under personal settings
  • Fixed issue where the phone icon would not display in the contact detail section
  • Fixed PBX syncing issues in admin
  • Fixed phone system models
  • Fixed issue where preview message would be seen even though a message was deleted
  • Fixed profile picture upload
  • Fixed issue with search field overlap when assigning a contact using the search
  • Fixed issue where some contact details couldn’t be edited
  • Fixed issue when creating a contact in a new thread

Web 1.0.147 | Desktop App 1.6.0

February 27, 2019

Features

  • When a call is picked up from the physical desk phone and a contact exists in Reachify, the soft phone is not displayed with contact information automatically
  • “Phone Lines” have been added to the soft phone so that any member of an organization can manage calls for a specific desk phone. When managing a phone line, the recent call history will also display.
  • Updated application services for better reliability

Bug Fixes

  • Fixed issue with the desktop unexpected crashing
  • Fixed not getting an email when using forgot password
  • Fixed load time for TO dropdown when composing a new message
  • Fixed issue when application has lost connection, the messages would not reload after reconnection
  • Fixed the “Hide” function that in some instances it would not hide
  • Fixed the second notification for a call did not show
  • Fixed the scroll not working when an image is upload to a conversation
  • Fixed application failing when a user is removed from a text message thread
  • Fixed the phone icon not functioning when clicking on a member of the board
  • Fixed the counter service for chat type threads
  • Fixed issue when keypad on soft phone was used during an active call, it would display the main view instead of remaining on the keypad view
  • Fixed issue when the “close” button was selected during a call, the application would fail
  • Fixed issue that a new voicemail would cause a render error in compact view
  • Fixed issue in compact view that a render error would occur when ending a call from the call dock
  • Fixed issue that a render error would display when the chat icon was clicked twice on a member of a Board
  • Fixed issue that a render error would occur while creating a direct message with the same user twice
  • Fixed issue that application would become unresponsive when  new board was created of the same name and users as an existing board
  • Fixed minimize and maximize issues with the desktop application
  • Fixed issue that the Caller ID would not show until the call was picked up
  • Fixed issue that phone would close when a call if active and compact is opened
  • Fixed issues related to text message theme, assignee, and switch button on thread views
  • Fixed issue when adding a team member to a chat caused an error
  • Minor fixes to roles in Admin when adding a team member
  • Fixed issue that the application would become unresponsive if a audio or video file was added as an attachment
  • Fixed issue that other users couldn’t be added to a voicemail message
  • Fixed issue that multiple attachments would cause in overlap in the model window
  • Fixed issue that notification for forgot password would still say it sent even if the user was not in Reachify
  • Fixed issue where internal message couldn’t be sent if a space was before the text
  • Fixed the loading bar for attachments so that they now show uploading on send
  • Fixed issues with user disablement
  • Fixed scroll bar being absent in compact view chats
  • Fixed issue that Reachify would still be running if the application close button was selected
  • Phone icon will no longer display in compact if no soft phone exist for the user
  • Fixed issue where browser notifications would not focus Reachify when clicked to receive a call
  • Fixed issue where removing keywords from search bar after deleting an uploaded contact from a list led to application unresponsive
  • Fixed issue where user is not able to open or load contact panel list of contacts in the result suggestions after deleting a contact
  • Fixed issue where counts in across the application were delayed
  • Fixed issue where application would become unresponsive if a contact is deleted and any action is performed

Web 1.0.121 | Desktop App 1.4.17

December 13, 2018

Bug Fixes

  • Fixed issues uploading contact and updated the csv template file
  • Fixed issue when composing a message, the dropdown would not show contacts that are stored
  • Optimized unseen message counts
  • Improved how we handle contacts in our system

Web 1.0.111 | Desktop App 1.4.1

November 27, 2018

What’s New

  • Added Reachify Compact view to the desktop application
    • Fully functional from expanded
      • Phone with Smart Caller ID
      • Text Messaging
      • Voicemails
      • Chat
    • MINDBODY integration for Smart Caller ID that shows red/yellow alerts, membership status, email, and other pertinent information about the client on the call
    • Added call logs to the soft phone so that recent/missed calls are provided in the “Recent Calls” history
    • Updated soft phone for web application

Bug Fixes

  • Fixed issue when scrolling up on a thread that caused a flicker motion and not properly scroll
  • Fixed issue when loading a large number of contacts which caused the application to crash
  • Upgrades to search for better results and fixed crashing the application on some queries
  • Longest & Average wait time in call analytics are now shown in proper mm:ss format
  • Fixed issue that images attached to an email could not be previewed
  • Fixed issue where new chat message did not show in view when scrolled to the bottom
  • Fixed issue of being able to access archived chats/topics through a URL
  • Fixed issue when pressing the UP arrow on a thread that caused the application to crash
  • Fixed random render errors when selecting a thread
  • Fixed issue that the login email was case sensitive
  • Fixed issue that the soft phone required camera access
  • Fixed issue in admin when selecting a group in the Groups section that caused an error
  • Fixed issue that when an email was forwarded, the content of the forwarded email would not be included
  • Revised “Ignore” to “Hide” and adjusted the lifecycle so that the message will remain in the existing filter
  • Fixed issue if last message was deleted in a thread, message was unable to go into “read” state
  • Fixed issue with HTML emails not being rendered properly
  • Fixed issue that the group selected during a new team member creation would not be applied

Mobile 1.7.2 iOS/Android

August 10, 2021

Bug Fixes

  • Fixed mixed messages in inbox when launching app
  • Fixed issue loading Inbox on launch versus Chat
  • Fixed opening app by clicking notification was navigating to wrong thread
  • Fixed issue where send button was disabled for direct messages when it should be enabled
  • Fixed issue where last member in the assignee/subscriber list couldn’t be selected
  • Fixed issue where couldn’t send attachment without text
  • Fixed some color issues for light/dark modes
  • Fixed issue where mention list would be blocked by attachment added
  • Fixed issue with login if the login button was tapped multiple times
  • Fixed crash in some instances when the on login screen and the phone is unlocked
  • Fixed render error on loading threads in some instances
  • Fixed call button being enabled on the phone if phone number is invalid

Mobile 1.7.1 Android

July 14, 2021

Bug Fixes

  • Fixes for Android photo attachments

Mobile 1.7.0

July 7, 2021

Features

  • Added Cell Network Calling functionality to improve phone quality and stability

  • Added dynamic menu functionality to only show relevant organization functions

Mobile 1.6.2

March 9, 2021

Bug Fixes

  • Fixes keyboard automatically showing when pressing contacts navigation button
  • Fixed number not being removed from dial view after a phone call
  • Fixed no message being shown when no chat messages are created

Mobile 1.6.1

February 24, 2021

Bug Fixes

  • Fixed issue where close button on the phone wouldn’t work

Mobile 1.6.0

February 23, 2021

Features

  • Updated User Interface for a better experience
  • Added Light and Dark Mode
  • Added Quick Reply functions

Bug Fixes

  • Fixed issue where calls would still ring the phone when set to Do Not Disturb
  • Fixed issue where phone would still ring after a SIP or desktop/web application phone was answered associated with the user account
  • Fixed issue where the phone icon would not work under a Contact
  • Fixed issue where thread activity bubbles were assigning to wrong contact
  • Fixed issue with Mute before the call is answered
  • Fixed issue with Recent Calls list not showing recent activity
  • Fixed issue where call view might disappear after placing a call
  • Stability fixes throughout the application

iOS 1.5.2 / Android 1.5.3

October 15, 2020

Bug Fixes

  • Call log fixes
  • Android only: Inbound call fixes

Mobile 1.5.0

July 23, 2020

Features

  • Updated activity notifications to provide more information about the activity
  • Added Search & Notification Anchors to direct you to the position in the conversation of the activity
  • Added mobile phone ringing if mobile application is not open

Bug Fixes

  • Fixed HTML forms not rendering properly
  • Fixed mobile phone ringing when the user is logged out
  • Fixed mobile phone still ringing when the web phone is answered
  • Fixed issue in email reply when clicking the “Send” button multiple times
  • Fixed clicking “Mute” button crashes the application
  • Fixed badge not updating when activity is check on Desktop/Web

Mobile 1.4.1

April 14, 2020

Bug Fixes

  • Fixes issue with phone blocking outgoing calls
  • Fix for the unseen status not updating correctly

Mobile 1.4.0

March 11, 2020

Bug Fixes

  • Fixed issue where a user couldn’t save photos to their camera roll
  • Fixed application crashing when clicking the Mute button in the phone
  • Fixed issue on Android that would cause the call to continue if call is disconnected in the app
  • Fixed issue where call screen disappears after placing a call to an extension
  • Fixed issue that error would occur on desktop if team member is added to a group from the mobile app
  • Fixed issue where user can still reply to an SMS even if user is not associated to an SMS channel
  • Fixed issue where team members still showed in the header after removing them from a Direct Message

Mobile 1.3.5

February 5, 2020

Bug Fixes

  • Fixed fax viewing on iOS/Android
  • Fixed email viewing on iOS

Mobile 1.3.4

January 7, 2020

Features

  • Added user selector when trying mentioning another user
  • Changed colors of comment messages to be opposite of inbound messages
  • Added notification icon to menu icon if there is new activity
  • Added length of time of voicemail

Bug Fixes

  • Fixed issue where two separate text messages were creating two different threads to the same number
  • Fixed assignee icon not displaying in selected thread and under the assignee section
  • Adjusted the loading notification on the main thread view
  • Fixed chat count not updating or incorrect value
  • Fixed usernames and HTML not being rendered properly in the thread view
  • Fixed message not displaying if forgot password does not exist
  • Fixed latest chat message with new activity not appearing at the top
  • Fixed issue with the logout functionality
  • Fixed paused button not working for voicemails on iOS
  • Fixed contacts not being saved when adding a contact from the thread view
  • Fixed notifications not showing for live chat messages on Android
  • Fixed receiving notifications for mentions even if mention notifications are disabled
  • Fixed old password field not accepting text in the Change Password section
  • Fixed keypad not showing when on call
  • Removed groups from boards
  • Removed attachment button in Live Chat composer
  • Fixed email issue in the TO field where incorrect emails were added
  • Fixed app crashing when HTML link is pressed in internal messages
  • Fixed crashing when mute button is pressed on soft phone
  • Fixed assignee appearing in the manage subscriber list
  • Fixed links opening to other apps like emails and phone numbers rather than within the Reachify application
  • Fixed user status availability like Invisible, Available, and Offline

Mobile 1.3.3

August 28, 2019

Initial Re-release

v2.7.0  

October 13, 2022

Features

  • Self Management: Auto-Register TCR for phone number during LOA process
  • Self Management: Add Custom Audio – New callflow option to use custom recorded or uploaded audio instead of generated TTS
  • Self Management: Add Voicemail Box – New callflow module adds a voicemail box to the menu options
  • Self Management: Deleting a Location that has an active subscription will now schedule the location for deletion after the subscription ends. It will also prevent the subscription from renewing after the term end date.
  • Billing: Update Chargebee billing structure, associating a Chargebee customer with a Location. Add new billing list view for management of billing accounts. Add “Manage Chargebee Customer” to Location so that a customer may be associated with a Location manually.
  • Billing: Removed trial subscriptions

Bug Fixes

  • Self Management: Issues with using auto-generated location link when creating successive callflows
  • Self Management: The sub-menu management modal should prompt user to save changes when closing

v2.6.8  

August 31, 2022

Features

  • Self Management: Filter out unused timezone options

Bug Fixes

  • Self Management: Assign rollover number to callflow module on go-live for location
  • Self Management: Un-assign forward number from callflow when disabling a location
  • Admin: Navigation item alignment

v2.6.7  

August 25, 2022

Features

  • Self Management: Hotjar is now enabled for monitoring user activity in the Admin app
  • Self Management: Send email notification to [email protected]ify.io when a new Location is created
  • Self Management: Add Closing Message – New callflow module adds an audio message at the end of the menu greeting
  • Self Management: Add Sub Menu – New callflow module adds a sub menu for contacting third-party ordering/delivery services
  • Self Management: Prompt user to configure closed/open hour call menu after completing the other
  • Self Management: Timezone configuration at Organization and Location levels
  • Bots: Prevent forever-loop on identical inbound messages
  • Bots: Upgrade autoresponder service to use the LEX V2 framework

Bug Fixes

  • Self Management: User was able to add multiple time slots on the same day for a Location’s business hours
  • Self Management: Additional validation logic is now applied to check all time ranges for a Location’s business hours, ensuring no overlap for split hours and after-midnight support
  • Automation: User was able to delete webhook automation records which are used for callflow options
  • Bots: Admin UI was not reflecting correct settings from the database
  • Bots: User was able to configure a bot for the same Channel multiple times