Release Notes

Find out what we’re up to

Web 1.0.160 | Desktop App 1.6.2

May 9, 2019


  • Live Web Chat functionality added
  • Upgraded the design for a more modern feel
  • Upgraded the Admin application for an easier experience
  • Added port validation

Bug Fixes

  • Improvement to our backend to speed up the application
  • Fixed issue with email threads would start new thread in some instances
  • Fixed forgot password redirect
  • Fixed issues with search functionality
  • Fixed issue with soft phone roles
  • Fixed issue where recent calls were not being shown for new organizations
  • Fixed issue when clicking on a contact icon in a thread did not display the contact card
  • Fixed error with email connection under personal settings
  • Fixed issue where the phone icon would not display in the contact detail section
  • Fixed PBX syncing issues in admin
  • Fixed phone system models
  • Fixed issue where preview message would be seen even though a message was deleted
  • Fixed profile picture upload
  • Fixed issue with search field overlap when assigning a contact using the search
  • Fixed issue where some contact details couldn’t be edited
  • Fixed issue when creating a contact in a new thread

Web 1.0.147 | Desktop App 1.6.0

February 27, 2019


  • When a call is picked up from the physical desk phone and a contact exists in Reachify, the soft phone is not displayed with contact information automatically
  • “Phone Lines” have been added to the soft phone so that any member of an organization can manage calls for a specific desk phone. When managing a phone line, the recent call history will also display.
  • Updated application services for better reliability

Bug Fixes

  • Fixed issue with the desktop unexpected crashing
  • Fixed not getting an email when using forgot password
  • Fixed load time for TO dropdown when composing a new message
  • Fixed issue when application has lost connection, the messages would not reload after reconnection
  • Fixed the “Hide” function that in some instances it would not hide
  • Fixed the second notification for a call did not show
  • Fixed the scroll not working when an image is upload to a conversation
  • Fixed application failing when a user is removed from a text message thread
  • Fixed the phone icon not functioning when clicking on a member of the board
  • Fixed the counter service for chat type threads
  • Fixed issue when keypad on soft phone was used during an active call, it would display the main view instead of remaining on the keypad view
  • Fixed issue when the “close” button was selected during a call, the application would fail
  • Fixed issue that a new voicemail would cause a render error in compact view
  • Fixed issue in compact view that a render error would occur when ending a call from the call dock
  • Fixed issue that a render error would display when the chat icon was clicked twice on a member of a Board
  • Fixed issue that a render error would occur while creating a direct message with the same user twice
  • Fixed issue that application would become unresponsive when  new board was created of the same name and users as an existing board
  • Fixed minimize and maximize issues with the desktop application
  • Fixed issue that the Caller ID would not show until the call was picked up
  • Fixed issue that phone would close when a call if active and compact is opened
  • Fixed issues related to text message theme, assignee, and switch button on thread views
  • Fixed issue when adding a team member to a chat caused an error
  • Minor fixes to roles in Admin when adding a team member
  • Fixed issue that the application would become unresponsive if a audio or video file was added as an attachment
  • Fixed issue that other users couldn’t be added to a voicemail message
  • Fixed issue that multiple attachments would cause in overlap in the model window
  • Fixed issue that notification for forgot password would still say it sent even if the user was not in Reachify
  • Fixed issue where internal message couldn’t be sent if a space was before the text
  • Fixed the loading bar for attachments so that they now show uploading on send
  • Fixed issues with user disablement
  • Fixed scroll bar being absent in compact view chats
  • Fixed issue that Reachify would still be running if the application close button was selected
  • Phone icon will no longer display in compact if no soft phone exist for the user
  • Fixed issue where browser notifications would not focus Reachify when clicked to receive a call
  • Fixed issue where removing keywords from search bar after deleting an uploaded contact from a list led to application unresponsive
  • Fixed issue where user is not able to open or load contact panel list of contacts in the result suggestions after deleting a contact
  • Fixed issue where counts in across the application were delayed
  • Fixed issue where application would become unresponsive if a contact is deleted and any action is performed

Web 1.0.121 | Desktop App 1.4.17

December 13, 2018

Bug Fixes

  • Fixed issues uploading contact and updated the csv template file
  • Fixed issue when composing a message, the dropdown would not show contacts that are stored
  • Optimized unseen message counts
  • Improved how we handle contacts in our system

Web 1.0.111 | Desktop App 1.4.1

November 27, 2018

What’s New

  • Added Reachify Compact view to the desktop application
    • Fully functional from expanded
      • Phone with Smart Caller ID
      • Text Messaging
      • Voicemails
      • Chat
    • MINDBODY integration for Smart Caller ID that shows red/yellow alerts, membership status, email, and other pertinent information about the client on the call
    • Added call logs to the soft phone so that recent/missed calls are provided in the “Recent Calls” history
    • Updated soft phone for web application

Bug Fixes

  • Fixed issue when scrolling up on a thread that caused a flicker motion and not properly scroll
  • Fixed issue when loading a large number of contacts which caused the application to crash
  • Upgrades to search for better results and fixed crashing the application on some queries
  • Longest & Average wait time in call analytics are now shown in proper mm:ss format
  • Fixed issue that images attached to an email could not be previewed
  • Fixed issue where new chat message did not show in view when scrolled to the bottom
  • Fixed issue of being able to access archived chats/topics through a URL
  • Fixed issue when pressing the UP arrow on a thread that caused the application to crash
  • Fixed random render errors when selecting a thread
  • Fixed issue that the login email was case sensitive
  • Fixed issue that the soft phone required camera access
  • Fixed issue in admin when selecting a group in the Groups section that caused an error
  • Fixed issue that when an email was forwarded, the content of the forwarded email would not be included
  • Revised “Ignore” to “Hide” and adjusted the lifecycle so that the message will remain in the existing filter
  • Fixed issue if last message was deleted in a thread, message was unable to go into “read” state
  • Fixed issue with HTML emails not being rendered properly
  • Fixed issue that the group selected during a new team member creation would not be applied

Coming Soon