Release Notes

v2.16.0

August 8, 2024

Features

• [Ordering AI] Add option configs for triggered responses
• [Ordering AI] Apply triggered actions for multiple options at once
• [Ordering AI] New copywriter applied for all messages with dynamic rules
• [Ordering AI] List desired options after product name when clarifying
• [Ordering AI] Incorporate support for help-request intent
• [Ordering AI] Add “with” in front of options when showing the basket for clarity
• [Ordering AI] Inform copywriter model to keep some words as is such as words already in quotes
• [Ordering AI] Use list reducer for question recommendation if keyword is present
• [Ordering AI] Send sms confirmation once order is placed
• [Ordering AI] Convert to checkout when only 1 pleasantry intent
• [Ordering AI] Allow sharing estimated lead time when asap requested
• [Ordering AI] Repeated clarification check adjustments
• [Ordering AI] Persist basket items ordering. sort modded products to last
• [Ordering AI] Use copywriter to answer questions from data available
• [Checkout App] Show incomplete products on the invalid basket alert
• [Checkout App] Highlight unfilled fields on delivery form
• [Checkout App] Checkout app visit tracking
• [Admin] Add dropdown selector for restaurants in OLO
• [Admin] Add settings for canned responses

Bug Fixes

• [Checkout App] Do not allow customer to skip entering contact details
• [Ordering AI] Run apply option if option and product are specified
• [Ordering AI] Recommended items weren’t showing up in some cases
• [Ordering AI] Removing options on a certain product was causing an undefined message

v2.15.31

July 31, 2024

Features

• [Ordering AI] Add ring group to menu bypass
• [Ordering AI] Triggered unrelated responses
• [Ordering AI] Items for lunchtime were suggested outside of lunchtime hours
• [Ordering AI] Vector database
• [Ordering AI] Microtask overhead calculator
• [Ordering AI] Option selection bypass
• [Ordering AI] Generate live-chat channel for test harness when olo integration is created
• [Ordering AI] Intent sweeper rule configuration improvement
• [Ordering AI] Added feedback submission post-checkout
• [PBX] TNOption order status tracking

Bug Fixes

• [Ordering AI] Bug caused by incorrect modifier in checkout 
• [Ordering AI] Ensure category name is displayed when necessary 
• [Admin] Duplicate integration creation issue
• [Admin] Application ui crashing
• [Admin] When using the “Send an SMS” menu option, the templated text is reset if the node is re-ordered
• [Admin] Ability to select a ring group for bypass menu

v2.15.0

April 2, 2024

Features

• Basket expiration logic – Changes to a basket during bot conversation will prompt a refresh in the Checkout app
• Add a search filter to menu sync
• Silent option for callflows – Menu options can now be silenced so that they are not announced in the callflow greeting
• Migrate to using chainIds for menu item configurations, allowing re-use of configurations across multiple Locations and Organizations
• Improved “Unsaved Changes” dialog wording and action button placement
• The “Unsaved Changes” dialog was showing even when no changes were made
• After completing a port, the forward number was still visible in the Locations view and in Kazoo
• Set Events to time-based by default
• Saving edits to a ring group module caused reachify_meta_module to be removed from the module
• Extension number generation was not working correctly for newly created Devices in Ring Groups
• Test callflow was announcing “forwarded to” instead of “sent text” when an SMS option was selected
• 24-hour checkbox for time-based callflows was not working

v2.13.0

December 5, 2023

Features

• Set default feature state for organization creation to include voicemail, sms, and contacts by default
• Automation naming scheme for auto-created flows to include callflow name and option number
• Adjust callflow node configuration input box size to allow for multiple lines, and increase size of modal

Bug Fixes

• Recently verified TCR Brands email was providing incorrect list
• Close update version modal when update for same version is received
• Modal resizing issues when window size changes
• Generated LOA document wasn’t displaying all fields correctly
• Adding multiple sub-menus in a callflow and re-ordering was causing UI issues
• Custom menu option was not working for “Add sub menu” in callflow editor
• Call analytics download button buffered indefinitely
• In various cases, the main menu was transforming into a sub menu in the callflow editor
• Prevent user from leaving if callflow changes are being saved/applied
• If changes are made to a callflow draft without applying, prompt user upon navigating away

v2.12.0

September 14, 2023

Features

• Admin [Automation]: Option to use Location name for automated Opt-In message
• Admin [Voicemail]: Edit Callflow Voicemail Modal to have “Add New Voicemail” as list option
• Admin [Locations]: Allow user to bulk manage events (temporal rulesets)
• Admin [Devices]: Allow users to delete draft devices
• Admin: Prevent users on mobile devices from using the Admin app
• Admin [Callflows]: Add re-center functionality to callflow view
• Admin [Callflows]: Ring First option for callflows
• Admin [TCR]: Send email to onboarding with TCR status
• Admin [Voicemail]: Auto-add all users to new Voicemail boxes
• Admin: Disable callflow module buttons when changes are being saved/applied
• Admin [Automation]: Add new logic for how to proceed with automated SMS when calling from a landline or anonymous caller
• Admin: Make various improvements to admin application based on observations from Hotjar

Bug Fixes

• Admin [Locations]: When forward number step was completed, the user was still being directed to the configuration page
• Admin: 12am closing hours weren’t working correctly
• Admin [Locations]: The Forward Number and SMS Number weren’t displaying after going live unless the page was refreshed
• Admin: Auto-generated extensions and devices were using the wrong naming scheme
• Admin [Devices]: Chargebee checkout was buffering endlessly when leaving the portal early
• Admin [Business Hours]: Issues when selecting and de-selecting the “24 hours” checkbox
• Admin: Theme was not being applied correctly to the create password page
• Admin [Locations]: Locations navigation button was not redirecting to main Locations page if a Location was currently open
• Admin [Callflows]: Second menu option was being added with an underscore
• Admin: Select component didn’t resize when the window was too short
• Admin [Callflows]: Save Draft button was always enabled even though no changes were made

v2.11.0 

July 10, 2023

Features

• Admin [Knowledgebase]: Knowledgebase view allows Developers and CS users to create informational articles and videos, and link them to important areas within the Admin app
• Admin [Numbers]: Auto-enable e911 when setting Caller ID
• Admin [Self Management]: New “Forward call” option added to the “Missed call” options for the device callflow module
• Admin [Self Management]: Send purchased device tracking information via Email
• Admin [Self Management]: Allow Basic Admin user role to configure rollover numbers
• Admin [Self Management]: Make business hours default to “in-progress” rather than “complete”
• Admin [Self Management]: Customizable post-sms audio
• Admin: Push organization-level timezone updates to PBX
• Admin: Update content of new user invite email

Bug Fixes

• Admin [Self Management]: Disable past dates for custom date configuration
• Admin [Self Management]: The “Activate Device” modal was not scrollable
• Admin [Self Management]: Go-live was reverting to in-progress for locations
• Admin [Self Management]: Add scrolling to “complete purchase” modal
• Admin [Self Management]: Status of devices on the devices card was being presented incorrectly
• Admin [Self Management]: Enforce filesize limit for custom audio callflow menu uploads
• Admin: Fix location schedule deletion logic based on time
• Admin: Deleted locations were available in location dropdown in Team Members
• Admin: Catch errors thrown on backend during device checkout and display on frontend
• Admin: Remove redundant request to PBX whenever saving draft in callflow
• Admin: Add timer and error messages to greeting audio modal
• Admin: Fix validation message for US zip code