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10 Reasons Restaurants Should Use Reachify To Improve Their Operations

Everyone could use improvements in their systems. No matter how much of a well-oiled machine you have in your restaurant, there is room for small things that can make the day run smoother, or make things easier on your staff, or otherwise increase the experience patrons have when they come into your restaurant. Reachify is one of those simple (yet powerfully complex) things that can make a big difference. It has an easy-to-use interface combined with amazingly multifarious features that can help a food business of any size.

Here are ten reasons why every restaurant should use Reachify to improve operations:

  • Save time.

This is an obvious one. When you’re using Reachify, you aren’t constantly stopping what you’re doing to get the phone. 

  • Save money.

The average restaurant1306 calls every month, with each call lasting 1.7 minutes. Having an automated system handling your calls will save you $596 every month from labor costs alone. On top of that, you’ll increase profits with every online order that comes in.

  • Get customers help faster.

During peak meal times, it’s hard to get callers the assistance they need in a reasonable amount of time. You’re trying to help the long line of people already in your restaurant, and the ringing phone either gets ignored or is answered absently. Instead of making people wait, or call back multiple times, let the automated system send them right to where they wanted to go, in a fraction of the time!

  • Make ordering easier.

Don’t worry about jotting an order down or entering it into your system. Have the self-serve menu text a link to your caller, which they can click on and use to place an online order. Easy as pie.

  • Have more accurate orders.

Noise in the background on both ends of a phone call can make it difficult to ensure you’re understanding each other with perfect clarity. If your customers are placing their orders on your website, accuracy skyrockets; customers can double-check what they ordered and make sure it’s what they want long before your staff gets involved.

  • Reduce missed calls.

Nothing is more frustrating to a potential customer than trying to call a business and not getting through … especially if it happens multiple times in a row. When an automated system is handling those calls, they don’t get ignored. Your callers are acknowledged and helped without getting lost in hangups and voicemails.

  • Get staff back on track.

Staffing has been really hard in restaurants for a while, especially during and after the pandemic. Some restaurant owners aren’t even sure how they can stay open with their skeleton staff, let alone handle phone calls on top of in-person business. With Reachify, staff can increase focus on guests and food and stop worrying about the phone calls.

  • Increase efficiency.

Everyone in the restaurant industry has been there; the phone rings, so you have to turn off the stove, remove the gloves, take the call, wash your hands, put the gloves back on, and get back to cooking. With Reachify’s automations and call deflection technology, those interruptions are a thing of the past. Keep your staff helping in-person guests, making food, and doing their jobs.

  • Communicate with customers directly and immediately.

Whether customers are looking for directions, a menu, a link, hours of operation, specials, promotions, or something else, having that information sent directly to them as a text message is convenient. They get what they want immediately and don’t have to worry about remembering URLs or promo codes. 95% of text messages are read within 3 minutes of being sent.

  • Automatically and quickly handle third-party delivery orders without getting involved.

When a customer places an order with GrubHub, DoorDash, or any other third-party delivery service, and then has a question about it, they will likely call you first. It can be a hassle to have to look up the service number for the third-party app so they can call the appropriate place, not to mention that they have to either write it down or remember it while you’re telling them. Instead, use Reachify to forward them straight to the service they need; no fuss, no hassle, no concern. Everyone wins!

We could go on about all the ways Reachify can help your business – there are a lot of them! – but we will stop. The bottom line is that Reachify can improve your bottom line, all the while making it easier for you and your staff to run your restaurant. If you want to learn more, contact us here.

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